Privacy Policy

1. Introduction

Kinwell ("we", "us", "our") is committed to handling your personal information with care. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have in relation to it.

This policy applies to information collected when you visit our website, submit an enquiry, or participate in any of our family education programmes. Our services are educational and organisational in nature; we do not collect sensitive health, financial, or clinical data.

For questions about this policy, contact us at [email protected].

2. What Personal Data We Collect

We collect the following types of personal data:

• Contact information: Name, email address, and phone number (when submitted via our contact form)
• Enquiry content: Any messages or questions you include when contacting us
• Programme participation data: Attendance records and session preferences (for booked participants)
• Website usage data: Cookies and analytics data (see Section 5 below)

We do not collect payment card details directly; payments are handled in person or via bank transfer.

Legal basis for processing: We process your data based on your consent (when you submit a form or accept cookies), on the basis of a contract (when you book a programme), and on our legitimate interest in operating and improving our services.

Retention: Enquiry data is retained for up to 24 months. Participation records are retained for up to 5 years for administrative purposes. You may request deletion at any time (see Section 6).

3. How We Use Your Data

• To respond to your enquiry and provide information about our programmes
• To manage bookings and attendance for workshops and sessions
• To send relevant programme updates or reminders (you can opt out at any time)
• To improve our website and services using aggregated analytics data
• To comply with applicable legal obligations under Thai law

We do not sell your personal data to third parties. We do not use your data for automated profiling or decision-making.

4. Data Sharing

We share your data only in limited circumstances:

• Service providers: We use third-party tools for website analytics (e.g., Google Analytics) and communication. These providers process data on our behalf under appropriate agreements.
• Legal requirements: We may disclose data if required by Thai law or legal process.

No personal data is transferred outside Thailand without appropriate safeguards in place.

5. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use the site. We use:

• Essential cookies: Required for the website to function (always active)
• Analytics cookies: Help us understand site usage (optional)
• Preference cookies: Remember your settings (optional)

You can manage cookie preferences at any time via our Cookie Policy page.

6. Data Protection Measures

• Data transmitted via our website is protected using standard encryption protocols (HTTPS)
• Access to personal data within our organisation is limited to staff who need it for their work
• We review our data handling practices regularly
• In the event of a data breach that poses a risk to individuals, we will notify affected parties as soon as reasonably practicable

7. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (2019) (PDPA), you have the following rights:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate data
• Right to erasure: Request deletion of your data, subject to legal obligations
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw any previously given consent at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

If you believe your rights have not been respected, you may lodge a complaint with the Personal Data Protection Committee of Thailand.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected data from a minor without verifiable parental consent, we will delete it promptly. Contact us at [email protected] if you have concerns.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review it periodically. Continued use of our website after an update constitutes acceptance of the revised policy.

11. Contact Information

Data Controller: Kinwell

Address: 90 Ngamwongwan Road, Bang Khen, Nonthaburi 11000, Thailand

Email: [email protected]

Phone: +66 2 837 5419